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  2. What can you expect from us?

What can you expect from us?

When you work for Morses Club, you are working for a business with a long history and an exciting future ahead.

You will be working with a great group of people, who are always happy to help - from giving you a great welcome when you arrive to answering any questions about the way things work.

You'll also be given development opportunities throughout your career with us to help you achieve your best. Everyone makes a difference at Morses Club and despite being one of the biggest home credit providers in the UK, you won't feel like you're just a number with us. We are progressive and passionate about developing our people and delivering best-in-class customer service.

We support each other

At Morses Club, we are committed to equality; the most successful team is one in which everyone is represented and valued. In recent years, Morses Club has undertaken business wide digital transformation for its customers. Many key programmes have been led by Tracey Mulligan, HR & Communications Director, a finalist in the Women in Credit Awards 2020. Since joining the business in 2014, Tracey has been a key advocate of a people and customer centric culture, with customer satisfaction results of 97%.

Women in Credit Awards 2020

Tracey has also played a central role in setting up the employer share scheme which won Best Overall Performance in Fostering Share Ownership at the Proshare Awards 2019 , and these awards are in recognition of our strong leadership, outstanding employee engagement and excellent wellbeing initiatives.

Proshare Awards 2019

We have great company benefits which include:

  • Buy and sell additional holiday option
  • Contributory pension scheme
  • Bonus Scheme
  • PERKBOX membership
  • Health cash plan
  • Approved Company Share Scheme
  • Life Assurance
  • Eyecare Vouchers
  • Loyalty Awards for long service

Want to join the team?

Click here to see what opportunities we currently have available.

What some of our colleagues say about working at Morses Club

Stuart Blackmore, Lead Business Analyst

I have 29 years’ experience in Home Collected Credit with the last 9 working for Morses Club. I have been an Area manager, Regional Manager and am now the Lead Business Analyst which I believe adds great value to the organisation through our Change Delivery team. My Operational background has proved invaluable on many projects especially those involving our MAP & CAP systems but also when it comes to understanding and resolving issues that agents and Field Managers have. I truly believe that I work for an organisation that puts the customer at the heart of everything we do.

Kerry Jackson, Customer Experience Administrator

I started out in Operations Support as an Administrator/Deputy Team Leader in 2011, and after a few years I moved on to be a Regional Administrator in the field. Working in these roles gave me an insight to both areas of the business. I believe having the knowledge of both areas was beneficial when moving onto the Facilities Coordinator role in October 2016. Within my Facilities role I was given the opportunity to attend/complete a number of courses, that helped me gain extra knowledge within the Facilities department (Health and safety, Fire Warden, First Aid, DSE Risk Assessment, IOSH and BIFM – British Institute in Facilities Management). I recently left the business and took a short break. In this time, it made me realise how much I missed working at Morses Club and I am extremely happy that the company welcomed me back with open arms. I now work in the Customer Experience team and I am really enjoying the role.

Kyle Furness, Service Delivery Manager

Morses Club is a great place to work with excellent cultures, values and progression opportunities. I started five years ago as a Customer Service Advisor and have progressed through various functions, now working as an IT Service Delivery Manager. The movement between functions and brands makes working at Morses Club exciting as you gain experience and knowledge from various roles as well as working with great people.

Ben, Customer Experience Manager

I joined Morses Club as a Complaints Manager seven years ago, during this time my role has developed to cover all aspects of Customer Experience, I am now involved with Customer Service, Complaints, Customer Care, Customer Support and Quality Assurance, I started with the responsibility of one staff member and this has now grown to around 40. I joined Morses as I already knew people who worked here, and they recommended a vacancy to me. I really enjoy the amount of change you are able to get involved in and help shape the business for the future.

Customers love Morses Club

Morses Club
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