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Job title

Inbound Customer Service Advisor, 12 Month FTC Leeds

Description:

Are you passionate about doing the right thing and putting customers first? Do you enjoy delivering first class customer service and want to be part of our small Customer Service team in an expanding friendly business? If yes, then this could be the opportunity you’re looking for!

About the team

We’re a friendly group of people with one vision, customer focus; it’s at the heart of everything we do! We take incoming calls from our customers and provide a friendly and professional service over the phone, whilst responding to a variety of customer queries.

Why we’re different?

We’re not a contact centre; we’re part of a wider support function, within a friendly open plan office. We work closely with other support function teams including central collections, complaints and customer care, and because it’s a close knit and personable office, we are able to interact face to face with other teams, and get to know our colleagues. Everyone works well together, almost like a family.

We work Monday to Friday, so no weekends or any unsociable hours.

About the role

As a Customer Service Advisor you’ll answer a range of customer queries from both internal and external customers, take payments, manage loan applications, maintain customer records, and proactively manage issues, as well as support the team by sharing improvement ideas and assisting with Quality Assurance checks.

You’ll be fully supported with on the job training and one on one support from a delegated team member, who will be your buddy whilst you learn the ropes. We want you to feel at home from the minute you join us, so from day one you’ll join your team and listen to live calls to build your confidence and get to grips with our customers, and the types of queries we deal with.

You’ll have targets to work towards; we carry out independent call quality checks and listen to feedback because we’re serious about how we treat our customers.

What’s in it for you?

  • We invest in our people and provide opportunities for everyone to contribute to our success, and our Customer Service team is a great platform to advance your career. Our Customer Service Advisors are able to progress to other teams within our Support Centre, and this year we have created new positions for some of our Customer Service Advisors within our new E-Loans team.

 

  • Benefits include 25 days holiday; discounted gym next door to the office; Health Cash Plan; life assurance 4X salary; pension matching up to 7% and free onsite parking.

 

 

  • You’ll be part of a team and company who genuinely believe in putting the customer at the heart of everything we do, and you’ll get the satisfaction from knowing you have made a difference to our customers.

Who we look for          

We’re looking for people with an excellent telephone manner, who enjoy delivering first class customer service. Experience gained within a contact centre environment is desirable, but if you can demonstrate excellent customer service and rapport building skills, and understand the importance of putting customers first, then we want to hear from you!

A little bit about us at Morses Club

We are authorised by the FCA, and the 2nd largest home collected credit provider in the UK. Our expertise is based on over 130 years’ of experience within our sector, and we pride ourselves on our friendly and personal service. We are dedicated to providing our customers with an excellent service and in return our people receive the support they need to develop an exciting and rewarding career.

 

 

 

 

 

 

 

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Customers love Morses Club

Morses Club
5/5 Trustpilot review 5/5 stars Everything is so straight forward . Everything is so straight forward and my collector is so very helpful. I would wholehartedly recomme... 5/5 Trustpilot review 5/5 stars My agent is really nice & friendly My agent is really nice & friendly, Always on hand to help 5/5 Trustpilot review 5/5 stars This is an amazing company and the… This is an amazing company and the staff go above and beyond to help you in any way they can 5/5 Trustpilot review 5/5 stars Very good People to deal with friendly… Very good People to deal with friendly and nice.I can't say anything negative about Morses because e... 5/5 Trustpilot review 5/5 stars I have been with morses for years and… I have been with morses for years and never had any problems I would definitely recommend them 5/5 Trustpilot review 5/5 stars Brilliant friendly service Brilliant friendly service. You are well looked after. 5/5 Trustpilot review 5/5 stars my agent is the best my agent is the best! really listens to my needs and bends over backwards to accommodate me! great... 5/5 Trustpilot review 5/5 stars My agent is always friendly and bends… My agent is always friendly and bends over backwards to help if i have an issue. 5/5 Trustpilot review 5/5 stars Excellent service Excellent service. Very helpful. Highly recommend A* 5/5 Trustpilot review 5/5 stars I like this firm because it is so…easy... I like this firm because it is so sraightforward and made so easy to complete application by the ag... 5/5 Trustpilot review 5/5 stars Absolutely professional Absolutely professional, and my agent is a really lovely compassionate woman, would highly recommend... 5/5 Trustpilot review 5/5 stars Excellent and professsionl Excellent and professsion at all time. 5/5 Trustpilot review 5/5 stars I have been a member of morses for over… I have been a member of morses for over 2 years now, easy to apply for a loan, friendly and discree... 5/5 Trustpilot review 5/5 stars I find this company excellent I find this company excellent. Have had no problems and they are alwsys pleasant, courteous and will... 5/5 Trustpilot review 5/5 stars Used for years Used for years. No complaints. Friendly helpful and there when you need them.
Rated 9.3 out of 10 based on 1313 reviews. See some of the reviews here. Powered by trustpilot