Job title

IT Service Delivery Manager £35,000 - £40,000 pa + Benefits Leeds


Are you a passionate Service Delivery Manager who enjoys developing IT Service? Do you want to be part of our Service Delivery team within a growing UK wide AIM’s listed, people centric Consumer Finance business?  If yes, then this could be the role you’re looking for!

As part of our strategic, technology, business change and diversification pipeline, we have created a brand new and exciting opportunity for a service Delivery Manager to join our existing and friendly IT Service Management team, to support them in shaping the IT direction of the business. With a range of transformational projects such as enabling flexible working practices, improving system performance, resilience, availability and mobility solutions, if you enjoy service this really is a fantastic time to join us, with lots of high profile projects to get stuck into!

More about the role

This is an exciting and challenging role which will involve; managing a service portfolio of over 120 outsourced services within the team, being a key decision maker for proposed changes from proposal stage through to implementation and beyond, whilst ensuring an excellent service is delivered for c3000 users across the UK. 

You will provide timely incident and problem management services, ensuring issues are pursued and customers are kept fully informed of their status, including attending service reviews to assist in providing excellent customer service.  The role will also encompass IT Service Continuity management (disaster recovery planning), service level management and reporting, policy development and running of acceptance into service reviews and governance to ensure smooth implementation and transitions to BAU.

What’s in it for you?

  • You’ll receive a competitive salary and a range of benefits including; Life Assurance (4X salary); Health Cash Plan; Pension up to 7 % matching contribution; 25 days holiday and free onsite parking.
  • You’ll find lots of variety in the role, and a real opportunity to gain exposure to developing service and taking ownership for service quality through managing your own portfolio of suppliers.
  • You’ll be joining a company that is diversifying and developing technology to enhance its customer experience, and with IT underpinning our strategic pipeline, there really is so much coming up and a real opportunity to advance your career!

Who we’re looking for

We’re looking for a Service Delivery Manager with strong, professional stakeholder management skills, who is able to deliver change from proposal stage through to BAU.  You will have excellent presentation and interpersonal skills in order to influence, negotiate and communicate and build strong links with all business areas across a multi-site organisation.  ITIL accreditation would be an advantage.

More about us

We are one of the largest home collected credit providers in the UK. Our expertise is based on over 130 years’ of experience within our industry, and we pride ourselves on our friendly and personal service. We are dedicated to providing our customers with an excellent service and in return our people receive the support they need to develop an exciting and rewarding career.

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