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Job title

Customer Service Advisor Nottingham

Description:

 

We’re looking for passionate people who understand the importance of putting customers first, who want to develop a career within a rapidly growing business who take pride in delivering excellent customer service.

Shelby Finance is a subsidiary of Morses Club PLC, a growing, continually developing and progressive UK wide consumer finance business. Shelby Finance encapsulates our online diversification strategy and is home to our successful brand Dot Dot loans. With some strong growth, there is no better time to join us and become part of our success! 

We’re transforming our contact centre, developing our standards and practices for the future and we have various opportunities available for Customer Service Advisors to join us right at the start of our journey.

You’ll have a real opportunity to contribute to the overall improvement of the service we offer to our customers. What’s more, you’ll be joining a close knit and personable team that’s committed to developing and rewarding its people.

If you’re looking for a supportive environment that enables new ideas, if you enjoy a diverse working environment that empowers people to deliver good customer outcomes, and if you’re looking for an opportunity to join a growing business and a collaborative team that helps build people for their future, then look no further, Shelby Finance could be your career destination of choice!

 

Benefits of joining us

In exchange, we offer competitive salary, great training programme, good level of work-life balance, career development opportunities to help you grow and great incentives such as Pension up to 7% matching contribution; 28 days annual holiday, increasing to 31 days after 2 years’ service and 33 days after 5 years’ service, option to buy holidays, travel loans, cycle to work scheme and regular incentives and more…But more importantly you will be part of a dynamic team who genuinely believe in putting the customer at the heart of everything we do!

 

Key responsibilities as a member of our Customer Service Team

We have opportunities available for Customer Service Advisors, who will take ownership and responsibility for customer contacts, building positive relationships with customers from all walks of life and taking care to find out what matters to them and do your very best to answer their queries.

We also have opportunities available for Customer Engagement Advisors, who will be responsible for engaging with customers who have fallen behind with their repayments. You'll speak to customers on the phone and find an individual solution for them by listening and understanding their needs. You will help them find the right way forward - whether that's agreeing a repayment plan, directing them to free debt advice, or by providing breathing space.

Everyone who joins our Customer Service teams are focused on ensuring that the journey our customers experience delivers a positive outcome

You will have a clear career development path which will reward you for your performance and provide career development opportunities based on the level of service you provide to our customers. If your performance meets service levels, your salary may increase up to £22,000 after 12 months in your role.

 

What we’re looking for in our Customer Service Advisor

 

  • People orientated individuals
  • Experience gained within a contact centre environment
  • Passionate about making an impact and delivering first class customer service
  • IT literate
  • A natural and logical problem solver
  • Excellent rapport building skills

 

We pride ourselves on our friendly and personal service, and we’re very proud that we consistently achieve high customer satisfaction scores of 95% or above. With future scope for career progression along with ongoing training and support, Shelby Finance Limited is the place to be to develop an exciting and rewarding career.

 

If you feel you’re the right candidate for the role as our Customer Service Advisor, click ‘apply’ now! We’d love to hear from you!

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Apply Now

Customers love Morses Club

Morses Club
5/5 Trustpilot review 5/5 stars 5 stars definitely Yes 5 stars would recommend this company. I’ve had a few loans with this company & never A probl... 5/5 Trustpilot review 5/5 stars My agent gives first class service… My agent gives first class service she’s there for me when you need to know anything about your acc... 5/5 Trustpilot review 5/5 stars Good money easy repayments Excellent… Good money easy repayments Excellent team of staff many thanks 5/5 Trustpilot review 5/5 stars fantastic company fantastic company 5/5 Trustpilot review 5/5 stars Was hesitant about using this service… Was hesitant about using this service at first but after a consultation with a very knowledgeable... 5/5 Trustpilot review 5/5 stars Very good service and good agents Very good service and good agents 5/5 Trustpilot review 5/5 stars Loan Agent lovely and simple process no messing about 5/5 Trustpilot review 5/5 stars Letter So friendly,always listen if any concerns and work with you if in difficult in payments. Never let m... 5/5 Trustpilot review 5/5 stars I have been a customer for years and… I have been a customer for years and have always had excellent customer satisfaction with no complai... 5/5 Trustpilot review 5/5 stars Great loan company There are a great company would recommend them to anyone. 5/5 Trustpilot review 5/5 stars Excellent! Excellent! Friendly, helpful, in every way 5/5 Trustpilot review 5/5 stars nice And helpful The company is very good and easy to talk to about anything to do with loan and the customer service... 5/5 Trustpilot review 5/5 stars Very help staff Very help staff 5/5 Trustpilot review 5/5 stars Get help from them very friendly Get help from them very friendly 5/5 Trustpilot review 5/5 stars My agent is polite My agent is polite , helpful and a pleasure to know, Morses club is a great company
Rated 9.2 out of 10 based on 1611 reviews. See some of the reviews here. Powered by trustpilot