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Job title

Customer Service Advisor - Inbound - No evenings or weekends! Leeds

Description:

Not a typical contact centre! £18,500 plus excellent benefits package. No evenings or weekends! Initial 6 month FTC. We’re looking for passionate people who understand the importance of putting customers first who want to be a part of a team and business who take pride in providing real help to real people.

Our Customer Service team has an important role to play in making sure an exceptional customer experience is delivered.  They provide support and assistance to our customers through handling inbound calls.  They process new business telephone applications and take customer debit card payments.  In addition, they transfer all customers in arrears or new customers to the relevant Managers in our field network.

If you’re looking for great platform to advance your career and an opportunity to join a close knit and personable team, then look no further! Joining our Customer Service team means you’ll be part of a friendly open plan office who work closely with other Customer Support teams, almost like a family!

Everyone who joins our Customer Service team is focused on good customer outcomes – decisions that are 'right' for our customers and are guided by our core principle of putting customers at the heart of everything they do. If you are looking for a fresh start with a continually developing and progressive UK wide consumer finance business, then this could be an opportunity for you!

 

 

The Benefits

 

In exchange, we offer Monday to Friday hours (no weekend working!), a trusted working environment, competitive starting salary £18,500, great training programme, good level of work-life balance, career development opportunities to help you grow and great incentives such as life assurance, long service awards, health cash plan, company share scheme, pension up to 7 % matching contribution; 25 days holiday, discounted gym membership, regular incentives and more…But more importantly you will be part of a dynamic team who genuinely believe in putting customers first!

 

Meet our team

Toni has been with Morses Club PLC for 7 years, but why does she enjoy it?

“It’s a friendly environment to work in. It’s a good mix of people and a real mix of age groups. Because it’s a small customer service team, it means that I get the opportunity to spend time on my calls delivering quality customer service to our customers. Morses Club has looked after me and provided opportunities for me to move in to other teams, but I’m happy and comfortable in my role”

 

About the Role

As a Customer Service Advisor you’ll answer a range of customer queries from both internal and external customers, take payments, manage loan applications, maintain customer records, and proactively manage issues, as well as support the team by sharing improvement ideas and assisting with Quality Assurance checks.

We want you to feel at home from the minute you join us - you’ll be fully supported with on the job training and one on one support from a delegated team member.

You’ll have targets to work towards; we carry out independent call quality checks and listen to feedback because we’re serious about how we treat our customers.

About You

We’re looking for people with an excellent telephone manner, who enjoy delivering first class customer service. We’re interested in hearing from candidates with;

  • Experience gained within a contact centre environment
  • Excellent customer service and rapport building skills
  • Understanding the importance of putting customers first

At Morses Club PLC we pride ourselves on our friendly and personal service. With future scope for career progression along with ongoing training and support, Morses Club PLC is the place to be to develop an exciting and rewarding career.

Sound interesting? Apply now to become part of a high performing and dynamic team!

           

 

 

 

 

 

Apply Now

Customers love Morses Club

Morses Club
5/5 Trustpilot review 5/5 stars 5 stars definitely Yes 5 stars would recommend this company. I’ve had a few loans with this company & never A probl... 5/5 Trustpilot review 5/5 stars My agent gives first class service… My agent gives first class service she’s there for me when you need to know anything about your acc... 5/5 Trustpilot review 5/5 stars Good money easy repayments Excellent… Good money easy repayments Excellent team of staff many thanks 5/5 Trustpilot review 5/5 stars fantastic company fantastic company 5/5 Trustpilot review 5/5 stars Was hesitant about using this service… Was hesitant about using this service at first but after a consultation with a very knowledgeable... 5/5 Trustpilot review 5/5 stars Very good service and good agents Very good service and good agents 5/5 Trustpilot review 5/5 stars Loan Agent lovely and simple process no messing about 5/5 Trustpilot review 5/5 stars Letter So friendly,always listen if any concerns and work with you if in difficult in payments. Never let m... 5/5 Trustpilot review 5/5 stars I have been a customer for years and… I have been a customer for years and have always had excellent customer satisfaction with no complai... 5/5 Trustpilot review 5/5 stars Great loan company There are a great company would recommend them to anyone. 5/5 Trustpilot review 5/5 stars Excellent! Excellent! Friendly, helpful, in every way 5/5 Trustpilot review 5/5 stars nice And helpful The company is very good and easy to talk to about anything to do with loan and the customer service... 5/5 Trustpilot review 5/5 stars Very help staff Very help staff 5/5 Trustpilot review 5/5 stars Get help from them very friendly Get help from them very friendly 5/5 Trustpilot review 5/5 stars My agent is polite My agent is polite , helpful and a pleasure to know, Morses club is a great company
Rated 9.1 out of 10 based on 1590 reviews. See some of the reviews here. Powered by trustpilot