Working at the Central Support Centre
Our central Support Centre is based near Leeds and provides support to our customers, Agents and employees in our branch network.
There are over 100 employees who work here across a wide range of departments – our Employee Services, Marketing, Finance, Business Services, Compliance, Business Intelligence, Business Change and IT and Learning and Development departments are all based here.
Our Support Centre also houses our Customer Services team. They have an important role to play and are here to provide support and assistance to all of our customers around the UK.
Our customer services teams include – Central Collections, Customer Service, Reconciliation, Agent Support, Customer Complaints and Customer Care.
To read more about what it's like to be a Customer Service Advisor and the role they play in our Support Centre, click on the boxes below.