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Morses Club agent - Sean

How long have you been an agent?

About 18 months now.

How many hours a week do you work on average?

I'd say about 25 hours a week – this is my only job.

How many customers do you have?

At the moment I've got around 150

What did you do before you became an agent?

The list is endless really, I was a HGV driver for years. I've also worked for Halfords in customer service as well as for Betfred which was a customer facing role among lots of other jobs. I've done all sorts of things, but I've always been used to working with people.

What was it about the agent role that attracted you?

I'd been off sick for about 10 years when I applied for the Agent role. I needed to find some work and wanted something that wasn't too stressful which I could plan around myself and work to my own time and this seemed like quite a good fit at the time, and still is for me now.

What does an 'average' day look like for you?

When it's a normal collection day I usually go out at about 11am until about 2pm then go back out for a couple of hours at about half past 3, I've found that it works for me . You've got to plan your visits for when it's convenient for your customers and when they'll be in as well. A lot of people won't be in until after school so from about half 3 onwards is the busiest time. I also come in every Tuesday for a Business Review with my Business Manager and picked this time as it was the most convenient time for both of us.

What is your favourite thing about being an agent?

I would say meeting everybody and customer relations, that is definitely the highlight for me. I see the same people week in week out so you do become part of their lives in a way.

What are the biggest challenges you face in the role?

Honestly I don't think any parts of the role are that challenging, even the paperwork and banking are quite easy and they're probably the most challenging part but it's really not that bad. I think that if you're quite self-motivated you won't face too many big challenges.

What are the qualities you think people need to succeed as an agent?

You definitely need to be organised for this role. You've got to organise your route and how you want to work it before you set out but once you get used to doing that you generally get on OK. You've also got to be good at communicating with people and be polite as people respond much better to that.

Customers love Morses Club

Morses Club
5/5 Trustpilot review 5/5 stars 5 stars definitely Yes 5 stars would recommend this company. I’ve had a few loans with this company & never A probl... 5/5 Trustpilot review 5/5 stars My agent gives first class service… My agent gives first class service she’s there for me when you need to know anything about your acc... 5/5 Trustpilot review 5/5 stars Good money easy repayments Excellent… Good money easy repayments Excellent team of staff many thanks 5/5 Trustpilot review 5/5 stars fantastic company fantastic company 5/5 Trustpilot review 5/5 stars Was hesitant about using this service… Was hesitant about using this service at first but after a consultation with a very knowledgeable... 5/5 Trustpilot review 5/5 stars Very good service and good agents Very good service and good agents 5/5 Trustpilot review 5/5 stars Loan Agent lovely and simple process no messing about 5/5 Trustpilot review 5/5 stars Letter So friendly,always listen if any concerns and work with you if in difficult in payments. Never let m... 5/5 Trustpilot review 5/5 stars I have been a customer for years and… I have been a customer for years and have always had excellent customer satisfaction with no complai... 5/5 Trustpilot review 5/5 stars Great loan company There are a great company would recommend them to anyone. 5/5 Trustpilot review 5/5 stars Excellent! Excellent! Friendly, helpful, in every way 5/5 Trustpilot review 5/5 stars nice And helpful The company is very good and easy to talk to about anything to do with loan and the customer service... 5/5 Trustpilot review 5/5 stars Very help staff Very help staff 5/5 Trustpilot review 5/5 stars Get help from them very friendly Get help from them very friendly 5/5 Trustpilot review 5/5 stars My agent is polite My agent is polite , helpful and a pleasure to know, Morses club is a great company
Rated 9.2 out of 10 based on 1345 reviews. See some of the reviews here. Powered by trustpilot