Payments and charges
Frequently asked questions
We do not charge any missed or late payment fees and will help you work out an individual payment plan if you have difficulty in keeping up with your repayments.
The only cost on top of your loan is the fixed interest, so you only pay back your loan amount plus the interest. This is the "Total amount payable" and varies depending on the loan you take out.
To give you an idea:
£200 loan repayable over 33 weeks at £10 per week, Rate of interest 102.4% p.a fixed; Representative 433.5% APR, Total amount payable is £330
This depends on which loan you take out:
- 20 week loan: representative 756.5% APR
- 33 week loan: representative 433.5% APR
- 52 week loan: representative 272.2% APR
Your agent can explain all the details of our loans when they visit to finalise your loan.
Your first repayment will be due 7 days after you have received your loan. Your repayments will then continue on a weekly basis.
Your agent will update you on the details when they come to finalise your loan, they will also give you a payment book so you can keep track of your repayments.
Try to ensure that your first repayment is on time to avoid going into arrears.
You will not be charged but you should contact your agent to talk about how to avoid this in the future. If you miss payments frequently then your local branch manager will contact you to talk about your account history and work out a solution with you.
The first thing to do is to talk to your agent, who can talk to your local branch managers about a solution. It may be possible to reduce your weekly repayments to make them more convenient for you; a branch manager or agent will discuss this with you.
It is important that you talk to your agent as soon as you can.
If you wish to increase the amount that you pay each week then you will be able to pay your loan off early.
Equally, you can pay in one lump sum if you find yourself able to do so - discuss this with your agent if you feel that this is an option for you.
If you repay your loan early, or if you make overpayments on your loan and make an early partial repayment you may qualify for an early settlement rebate.
We do not accept credit cards as a means of repayment, however we do accept most major debit cards excluding Electron and American Express.