Existing Customers - Frequently Asked Questions
- Can I have another loan with you if I've already got one?
As an existing customer, you may be eligible to take out additional loans with us, subject to approval. If you would like to apply for an additional loan you should discuss this with your Agent who will take you through your options.
- What happens if I miss a payment?
If you need to miss a payment you should try and let your Agent know in advance. You are able to make one-off repayments to bring your account up-to-date. If you frequently miss repayments someone from your local branch will be in touch to work with you towards an alternative payment.
- Can I change the time my Agent calls?
If you want to change the date or time your Agent calls round you should discuss this with them directly. They will always try to visit at a time that suits you and can be flexible with this when required.
- What happens if I want to settle my account early?
We do not charge an early settlement fee if you would like to settle your account early. If this is an option for you then you should speak to your Agent
- Can I borrow more money as an existing customer?
As an existing customer, you may be eligible to borrow more money from us. This is not a guarantee however, and how much you are able to borrow as an existing customer depends on the way that you handle your existing loan.