The Morses Club Customer App
The Morses Club Customer App is a simple and secure way of managing your account online and lets you view your remaining balance, make loan payments and much more!
You'll continue to get the friendly, face to face service your agent provides, but with more ways of keeping track of your loan, as well as access to additional features.
New features at your fingertips
Why register for the Morses Club Customer App?
Our online app is a convenient way for customers to keep track of their loan, which lets you:
- Make a loan payment
- View your loan accounts and payment history
- See whether further loans might be available to you
- Apply for further credit
- Change your contact preferences
The Morses Customer App is a web app, so has the functionality of an App but is available through any internet browser. You won't be able to access this via the App store or Google Play.
Once you've registered, just add the bookmark to your home screen and you can access it whenever you want.
Register for your online account
There are a couple of points to remember:
- In order to register you must already have provided us with an email address
- You must use the email address that's registered on our system
If you want to add an email address so you can register for the portal, speak to your agent or get in touch.
Once in the app, use the on screen instructions to download the link to your phone or tablet device so that you can access easily in the future.
Morses Club Customer App FAQs
How do I register for the Customer App?
What is my Customer number?
This is your 8-digit customer ID, you can find this on your loan agreement. If you can't find it, just contact us on 0330 045 0727 and we can help.
I have forgotten the email address I used
The registration process will send an email to the email address you provided to us. If you have changed or forgotten the email address you gave us, speak to your agent or contact us on 0330 045 0727 and we can help.
I have forgotten my password
You can reset your password here
How do I make a payment online?
Simply login to the app, click on 'Make a Payment' and follow the steps.
Please note that you cannot make a payment until 7 days from when you received your loan. After this time, you can make a payment at any time via the Customer App, via your agent or our Customer Service Team.
Can I pay with a credit card?
Unfortunately, we only accept debit cards to make repayments.
How do I check my recent repayments?
Click on the "My Loans" tab and you'll be able to see the balance of your Morses Club loan, as well as a list of all recent activity.
Why are my recent payments not showing?
Repayments will not be shown in real time on the App, however they will appear the next time you log in. If you have logged back into the Customer App and your payment is not showing after 24 hours, just contact us on 0330 045 0727 and we can help.
How do I know if I am eligible for an additional loan?
The Customer App will notify you when you might be able to borrow more money with us - you'll need to log in to see these notifications. You can request further credit on the App and your agent will contact you to complete your application. If you've been approved, you must ‘accept’ our Agreement and the Terms & Conditions on the Customer App, to get access to your funds. All new loan applications are subject to credit and affordability checks and will depend on your individual circumstances.
Can I change my address details or contact number?
You cannot change your personal details on the Customer App; however, you can update your contact preferences. If you would like to change your personal details, contact your agent or get in touch.
How can I download the App to my homescreen?
You can add a shortcut to the Morses Club Customer App on your smartphone or tablet. Simply click on 'Add to homescreen'.
Can I make a partial payment online?
Yes, you can make full or partial weekly payments online. Simply log in to the Customer App, click on 'Make a Payment' and select the amount you would like to pay.
My agent has told me I've been approved for further credit, what happens now?
After your request for further credit has been accepted, you will need to log in to the Customer App and 'accept' the Agreement and the Terms & Conditions within 24 hours. After this time, the new loan offer will be cancelled.
When will my funds be sent?
It takes 2 hours for approved loans to be funded, between the hours of 8am and 10pm, however the funds will only be transferred once the Agreement and the Terms & Conditions on the App have been 'accepted'.
Contact us on 0330 045 0727
Monday – Friday 8.30am – 6pm