Morses Club coronavirus (COVID-19) update
We want to reassure our customers that we continue to do everything we can to help you following the coronavirus outbreak. Our priority is to continue to offer a great service to you whilst maintaining the safety of our employees, agents & other customers.
If your income has been affected?
Given the current restrictions around work and travel, we understand your income may be reduced and this could affect your ability to make repayments. Rest assured, we'll do our best to reach an alternative solution with you that aims to reduce some of the worries you may have during this time. Please contact us as soon as possible if you think you're going to struggle to make your repayments and we'll be happy to help. It's also worth remembering that we don't charge any late or missed payment fees on any of our loans.
The Financial Conduct Authority have produced an information page for borrowers affected by coronavirus, which contains recommendations and sources of independent advice.
How has coronavirus affected Morses Club?
Following the government advice, all Morses Club staff are working from home, including our dedicated Customer Services Team. We are working hard to assist all our customers, however due to reduced staff levels caused by the outbreak we've had to limit our telephone service. Therefore, we ask that you only call us if your enquiry is urgent, so we can help those who need it the most. We do have a number of alternative ways you can contact us though, via our online contact form, through your agent or on our Facebook page.
You can find lots of information about your loan, like the current balance or previous statements on the Customer App. If you’ve not registered for the App yet, you can find out more information about it here.
Remote ways to make a payment
We realise that the current situation means that it's not always practical to see your agent in person and we wanted to make sure everyone is aware of the remote ways that you can pay for your loan, so that you can make sure you're up to date.
- Contact your agent – Simply call your agent and they can take the payment via debit card over the phone
- Contact our Customer Service Team – You can contact the Customer Service Team on 0330 0450719 and they will take the payment over the phone.
- Pay online – The Morses Club Customer App allows you to make a payment online. If it's the first time you are making a payment this way, you can watch our video guide on how to make one.
How do I apply for a loan?
If you already have a loan with Morses Club, you may be able to apply for a new loan. Speak to your agent for more information.
New loans for existing customers
We have two new ways that you can receive further loans without your agent visiting you.
Directly to your bank account - Nominate a bank account and we will transfer the money straight to your account through Faster Payments, it will usually appear within 2 hours (Subject to time of acceptance).
Loaded onto your Morses Club Card - If you are a Morses Club Card holder, you can have your loan issued directly onto your existing Morses Club Card.
If you haven't got a Morses Club Card, please click here to find out more.
All new loan applications are subject to credit and affordability checks and will depend on your individual circumstances. For more information about remote lending, please speak to your agent or visit our page.
Concerned about other financial commitments?
These are unprecedented times for us all, and with all the uncertainty you may find yourself worried about your finances. Just remember here at Morses Club we don't charge any late or missed payment fees and we will always try our best to give you some extra breathing space on your repayments if you need it.
You may also find it useful seeking some independent financial advice, there are several organisations in the UK who you can contact to gain free and impartial advice from, such as:
- Money Advice Service - Set up by the government to provide advice and guidance, along with tools and calculators, to help people with a wide range of financial solutions. You can also seek free and impartial debt advice to help understand what options are available to you - you can get this by visiting www.moneyadviceservice.org.uk/moneynavigatortool/creditor or phone 0300 500 5000 to speak to a Money Adviser.
- Citizens Advice - People can speak to them on the phone to receive free help and support.
- StepChange Debt Charity - The UK's leading debt charity. They offer a free online and phone-based service to help people overcome their debt problems.
- National Debtline - Offers free guidance and budget planners.
Following the easing of lockdown restrictions, your agent will be able to start collecting cash repayments from your doorstep again. They are unable to enter your home though and must follow strict social distancing rules. Please speak to your agent for more information about this.
Yes, you may be able to receive a new loan. We have recently launched remote ways for existing customers to take out further credit with us, for more information speak to your agent or visit our page.
We understand that the current situation is going to impact on some people's incomes, if you're worried about getting behind on your payments please contact your agent or our Customer Services Team. We will try and put your mind at ease and come up with an alternative payment plan for you.
You can also seek free and impartial debt advice to help understand what options are available to you - you can get this by visiting www.moneyadviceservice.org.uk/moneynavigatortool/creditor or phone 0300 500 5000 to speak to a Money Adviser.
If you have contacted us via post, it could take a little longer to hear back from us now we are working from home. Rest assured we will get back to you as soon as we can. If your query is urgent, we recommend that you speak to your agent or get in contact with us a different way.
If you have written to us with a complaint, we are still responding within the usual time frame set out in our complaints procedure.
If you have any questions regarding your loan, you should speak to your agent first as they will have a better understanding about your circumstances. If they can’t help you, then please contact our Customer Service Team.
We will be sending out regular communication and updating our website to provide the most accurate and up to date information that is possible.