Morses Club Complaints Handling Process

At Morses Club we pride ourselves on our standards of customer service and fully observe the standards of 'Treating Customers Fairly' as set out by the FCA.

If you wish to make a complaint about our products or services, the first thing you should do is discuss the matter with your agent. They will review your complaint with a member of our management team and, if the matter can be resolved at local level, will aim to get your complaint resolved within 1 working day. If they cannot resolve your complaint it will be passed to our Customer Experience Team who will contact you directly.

If you are unhappy with the resolution offered or continue to be dissatisfied with the service you are experiencing, please contact our Customer Experience Team at:

Morses Club, Kingston House,
Centre 27 Business Park,
Woodhead Road,
Birstall, Batley
WF17 9TD

Telephone: 0330 045 0719

We always hope that we can resolve any issues you raise and we always aim for complete customer satisfaction. However, if we are unable to resolve your complaint within 8 weeks you can refer it to the Financial Ombudsman Service:

Financial Ombudsman Service Exchange Tower London E14 9SR

Telephone: 0800 023 4 567

Email: complaint.info@financial-ombudsman.org.uk

Website: www.financial-ombudsman.org.uk

Representative Example:

£200 loan repayable over 20 weeks at £15.00 per week, Rate of interest 50% fixed; Representative 756.5% APR, Total Amount Payable is £300.

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