Apply now
  1. Home
  2. Contact us
  3. Complaints

Morses Club complaints handling process

At Morses Club we take complaints very seriously and will do our best to resolve any problems as quickly as possible.

We always aim to provide you with excellent customer service. Therefore, if for any reason you have a complaint;

  • Your Agent would normally be responsible for the day-to-day operation of your account and you can contact them with any concerns that you may have
  • If you are still not happy or do not feel like you can refer your concerns to your Agent, you can ask to speak with the Customer Relationship Manager of your local branch
  • If your complaint has not been resolved to your satisfaction after speaking with the Customer Relationship Manager or you prefer to contact our Customer Service Team, please telephone us on 0330 0450 719
  • If you prefer you can write to:

    Complaints Department,
    Morses Club, Kingston House,
    Centre 27 Business Park,
    Woodhead Road,
    Birstall, Batley
    WF17 9TD

Whether you are a customer of Morses Club or not, in most cases, your complaint will be resolved when you first contact us by phone or in person. If you write to us, we will acknowledge your letter within 5 days and try and resolve the issue completely within 4 weeks. Occasionally, a more complex issue may take a little longer, but if it does we will always keep you informed of our progress.

We always hope that we can resolve any issues you raise and we always aim for complete customer satisfaction. However, if we are unable to resolve your complaint within 8 weeks, you can choose to approach the Financial Ombudsman Service.

If we are unable to resolve your complaint to your satisfaction, you are able to obtain independent advice from your local Trading Standards Office or Citizens Advice Bureau, both of which are listed in your local telephone directory.

Unresolved complaints can be referred to The Financial Ombudsman Service at:

Financial Ombudsman Service Exchange Tower Harbour Exchange Square London E14 9SR

A copy of the Financial Ombudsman Service leaflet is available on request.

Morses Club PLC is regulated by the Financial Conduct Authority.

Customers love Morses Club

Morses Club
5/5 Trustpilot review 5/5 stars 5 stars definitely Yes 5 stars would recommend this company. I’ve had a few loans with this company & never A probl... 5/5 Trustpilot review 5/5 stars My agent gives first class service… My agent gives first class service she’s there for me when you need to know anything about your acc... 5/5 Trustpilot review 5/5 stars Good money easy repayments Excellent… Good money easy repayments Excellent team of staff many thanks 5/5 Trustpilot review 5/5 stars fantastic company fantastic company 5/5 Trustpilot review 5/5 stars Was hesitant about using this service… Was hesitant about using this service at first but after a consultation with a very knowledgeable... 5/5 Trustpilot review 5/5 stars Very good service and good agents Very good service and good agents 5/5 Trustpilot review 5/5 stars Loan Agent lovely and simple process no messing about 5/5 Trustpilot review 5/5 stars Letter So friendly,always listen if any concerns and work with you if in difficult in payments. Never let m... 5/5 Trustpilot review 5/5 stars I have been a customer for years and… I have been a customer for years and have always had excellent customer satisfaction with no complai... 5/5 Trustpilot review 5/5 stars Great loan company There are a great company would recommend them to anyone. 5/5 Trustpilot review 5/5 stars Excellent! Excellent! Friendly, helpful, in every way 5/5 Trustpilot review 5/5 stars nice And helpful The company is very good and easy to talk to about anything to do with loan and the customer service... 5/5 Trustpilot review 5/5 stars Very help staff Very help staff 5/5 Trustpilot review 5/5 stars Get help from them very friendly Get help from them very friendly 5/5 Trustpilot review 5/5 stars My agent is polite My agent is polite , helpful and a pleasure to know, Morses club is a great company
Rated 4.5 out of 5 based on 1930 reviews. See some of the reviews here. Powered by trustpilot