Morses Club Complaint Handling Process
At Morses Club we take complaints very seriously.
We want to resolve any problems you have as quickly as possible.
Our aim is to provide you with excellent customer service. We always want to know when we have not met your or our standards.
Who can I contact when I have a complaint?
There are several ways for you to let us know when we have not met your expectations;
- Speak to your Customer Support Associate, they will be happy to help you with any issues
- Contact the Customer Service Team, please telephone us on 0330 0450 719
- Email us at: [email protected]
- If you prefer you can write to:
Complaints Department,
Morses Club, Building 1, The Phoenix Centre,
1 Colliers Way,
Nottingham
NG8 6AT
How long will it take you to deal with my complaint?
Whether you are a customer of Morses Club or not, we aim to resolve your complaint when you first contact us or within 3 working days.
More complex issue may take a little longer, but if they do, we will keep you informed while we investigate. We will acknowledge your concerns within 5 days and try to resolve the issue completely within 4 weeks. We will always aim to resolve your complaint within 8 weeks.
If we are unable to resolve your complaint within 8 weeks, you can choose to refer your complaint, free of charge, to the Financial Ombudsman Service. Their contact details are included below.
We always hope that we can resolve any issues you raise and we aim for complete customer satisfaction.
What if I'm not happy with your response?
If we are unable to resolve your complaint to your satisfaction or you are not happy with the response you have received, you can;
- Obtain independent advice from your local Trading Standards Office
- Contact your local Citizens Advice Bureau
- Refer your complaints to the Financial Ombudsman Service at:
Financial Ombudsman Service Exchange Tower Harbour Exchange Square London E14 9SR
