Here at Morses Club we pride ourselves on our standards of customer service and observe fully the standards of 'Treating Customers Fairly' as set out by the FSA.

If you have reason to complain about our products or services, you should, in the first instance contact your Agent to discuss the problem. The Agent will then review your complaint with a member of the Morses Club management team where a resolution will be sought.

We aim to resolve all customer complaints within 7 working days where the solution can be agreed at a local level.

Where you are unhappy with the resolution offered or continue to be dissatisfied with the service being supplied, you should write to our Customer Services Manager at the following address:

Morses Club Limited,
Unit 2,
Ball Mill Top,
Grimley,
Worcester
WR2 6LS.